We deliver the products with excellent condition and faster at customer door step.
Orders above Rs.1000 will be completely free and delivered at your doorstep and a shipping charge of Rs.99 will be charged if the orders are less than Rs.1000.
If the order was undelivered or lost we will refund the order value and the shipping charges.
If the order is cancelled or partly cancelled shipping charges will not be refunded.
If the order was returned by the customer shipping charges will not be refunded and customer’s ships the order back then the shipping charges will be reimbursed.
Customers can track their orders by entering the tracking number sent to the email which was used at the time of purchase.
Orders are delivered depending upon the products available from the vendors. If the Products are ready it will be delivered in 4 business working days across India and for customized products it takes 10 business working days.
Worldwide shipping is available and the shipping charges are free if the order is above Rs.10001. If the orders are below Rs.10001 shipping charges will be Rs.1199.
COD is available across India (All Metros and major cities and towns).
1. Return Policy for Products
1.1 In the event You receive a damaged / defective product or a product that does not comply with the specifications as per Your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:
1. 10:30am – 7:30pm call center at +91 95 33 95 95 95
2. Filling up the ' Contact Form ' at http://www.bujju.com/index.php?route=information/contact
1.2 Upon receiving Your complaint, Bujju shall verify the authenticity and the nature of the complaint and if Bujju is convinced that the complaint is genuine, Bujju will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Bujju reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Bujju in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and Bujju shall not in any manner be held liable for the same.
1.3 Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Bujju at the earliest. The return process of the product may be restricted by Bujju depending on the nature and category of the product.
1.4 In order to return any products sold through the Website, You are required to comply with the below mentioned conditions.
1. Please notify Bujju of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Bujju shall not be held liable for the failure to replace the order.
2. Products should be unused.
3. Bujju will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Bujju is unable to do so, Bujju will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed into “Bujju Wallet”.
4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
6. The returned products are subject to verification and checks by Bujju in order to determine the legitimacy of the complaint/ return.
7. Bujju is not liable to pay the return shipment charges for product Exchange and if there isn’t any mistake from our end.
1.5 In the event the return of a product is duly accepted by Bujju , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Bujju or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
1. Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Bujju;
2. For Cash on Delivery payments, You will be provided with a refund cheque or direct bank transfer.
3. If the product can be repaired by the service center, Bujju would get the same repaired and send it back to You.
4. A promo code, once used shall not be refunded in case of cancellation of order either by customer or Bujju.
2.1 Cancellation by Bujju: There may be certain orders that Bujju is unable to accept and must cancel. Bujju reserves the right, at Bujju's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Bujju's credit and fraud avoidance department. Bujju may also require additional verifications or information before accepting any order. Bujju will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Bujju.
2.2 Cancellation by the User: In case of requests for order cancellations, Bujju reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Bujju receives a cancellation notice and the order has not been processed/ approved by Bujju, Bujju shall cancel the order and refund the entire amount to You within a reasonable period of time. Bujju will not be able to cancel orders that have already been processed. Bujju has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Bujju and accept Bujju's decision regarding the cancellation.
2.3 Bujju reserves the right to cancel any orders that classify as 'Bulk Order' as determined by Bujju as per certain criteria. Any Bujju Reward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:
1. Products ordered are not for self-consumption but for commercial resale
2. Multiple orders placed for same product at the same address
3. Bulk quantity of the same product ordered
4. Invalid address given in order details
5. Any malpractice used to place the order
3. Failure to Sell by the Vendor
Unless due to Your negligence, in the event the Vendor fails to complete a sale of a product or a service when presented by You with a valid Voucher or otherwise, You acknowledge that the vendor will be solely liable to reimburse such amount as has already been paid by You for the purchase of such order. Further, You agree that Bujju will not be held liable for failure of the Vendor to make available any product or service therein.
4.1 BUJJU DOES NOT CONTROL, ENDORSE OR ACCEPT RESPONSIBILITY FOR ANY PRODUCT (INCLUDING BUT NOT LIMITED TO PRODUCT CATALOGUES) OR SERVICES OFFERED BY THIRD PARTIES ACCESSIBLE THROUGH THE WEBSITE OR ANY LINKED SITES. BUJJU MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER ABOUT, AND SHALL NOT BE LIABLE FOR, THE VENDOR OR ANY SUCH THIRD PARTIES, THEIR PRODUCTS OR SERVICES, INCLUDING REPRESENTATIONS RELATING TO NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS. ANY TRANSACTIONS THAT YOU MAY HAVE WITH SUCH THIRD PARTIES ARE AT YOUR OWN RISK. THE PRODUCTS SHALL BE SUBJECT TO VENDOR'S TERMS AND CONDITIONS FOR WARRANTY, SERVICE AND MAINTENANCE, AND BUJJU DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE SAME. BUJJU ALSO DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE USAGE OF THE PRODUCTS BY YOU.
4.2 BUJJU SPECIFICALLY DISCLAIMS ANY LIABILITY WITH REGARD TO ANY DEFECTIVE OR COUNTERFEIT PRODUCTS PURCHASED OR SERVICE AVAILED BY YOU FROM THE VENDOR AND BUJJU SHALL NOT ASSUME ANY LIABILITY IF THE PRODUCT PURCHASED OR SERVICE AVAILED BY YOU FROM THE VENDOR IS NOT EXACTLY AS PER SPECIFICATIONS DETAILED IN THE PURCHASE CONFIRMATION ORDER.
5. Indemnification and Limitation of Liability
5.1 You agree to indemnify, defend and hold harmless Bujju from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Bujju that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms of Offer For Sale or any Additional Terms applicable to the purchase of products and services on the Website.
5.2 In no event shall Bujju, its officers, directors, employees, partners or vendors be liable to You, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Bujju has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, Bujju's entire liability to You under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from You for any specific Voucher or product or service, under which the unlikely liability arises.
5.3 Bujju shall not assume any liability for the non-availability of the product, delivery of the product and the installation of the product where required or any action or inaction that might be taken by the Vendor after issue of the Voucher to the User.