FAQs

1. How do I return an item purchased on Bujju?

In the event You receive a damaged / defective product or a product that does not comply with the specifications as per Your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:

Ø  10:30am – 7:30pm call center at +91 888 5555 208, 95 33 95 95 95

Ø  Filling up the ' Contact Form ' at http://www.bujju.com/index.php?route=information/contact

 

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.

Hassle free Returns:

We try our best to offer you a hassle free returns experience.

1.Returns including all replacements/pickups are done free of cost.

2.In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.

3.We strive to ease the pickup process for you in case of returns.

4.In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

5.Bujju is not liable to pay the return shipment charges for product Exchange and if there isn’t any mistake from our end.

6.Replacement is subject to availability of stock with the Vendor. In case a Replacement is not available, Vendor will refund the amount for the same.

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

1.Return request is made outside the specified time frame.

2.Anything missing from the package you has received including price tags, labels, original packing, freebies and accessories.

3.Defective/damaged products that are covered under the manufacturer's warranty.

4.Product is damaged due to misuse or Incidental damage due to malfunctioning of product.

5.Specific categories like innerwear, lingerie, socks and clothing freebies.

6.Products with tampered or missing serial numbers.

7.Made-to-order / custom jewelry.

 

2. What is Bujju's Friendly Returns Policy?

At Bujju, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

 

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and Vendor.

 

We assure you that all products sold on Bujju are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

 

Possible resolution could be Replacement, Exchange (only for Apparel, Buyer should bear the return postage ) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the, 10 Day Replacement Guarantee for all other Vendors for Fashion categories and 5 Day Replacement Guarantee for all other categories from other Vendors.

 

In any case, all your purchases on Bujju are backed by Buyer Protection for 15 days from the date of delivery, in case you face any issues.

 

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition or it is 'Not as Described' by the Vendor, you may request a replacement at no extra cost. Return Policy is Vendor specific and terms may differ. Please check the respective Vendor's policy when buying or before initiating a return for a replacement.

 

Replacement is subject to availability of stock with the Vendor. If the product is out of stock, you will receive a full refund, no questions asked.

 

Exchange

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All the return charges should be paid by the Buyer. Be sure to check the Vendor's Return Policy when buying or before initiating a return for exchange.

 

Exchange is subject to availability of stock with the Vendor. If the product is out of stock, you will receive a full refund, no questions asked.

 

3. Where can I find the Vendor's Return Policy?

Please go to the product page, where you can see the respective policy against each Vendor offering that product.

 

4. What is Bujju Buyer Protection?

Bujju Buyer Protection seeks to help Buyers who have an issue with a product as the Vendor is unable to provide resolution and the Buyer is unconvinced.

 

Write to us at [email protected] in case you want to raise a dispute. Bujju looks at each dispute on a casebycase basis and tries to be fair to both parties. Buyers and Vendors are subject to final consent from Bujju for settling the dispute.

 

5. When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

1.Return request is made outside the specified time frame

2.Product is damaged because of use or Product is not in the same condition as you received it

3.Specific categories like innerwear, lingerie, socks and clothing freebies

4.Defective products which are covered under the manufacturer's warranty

5.Products with tampered or missing serial numbers

6.Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

7.Madetoorder / custom jewellery

 

6. Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

7. When are Refunds provided?

We work to provide the most hassle free online shopping experience. You are covered and your money safe.

1.Refunds are issued when

2.Vendor cannot provide replacement

3.In line with Buyer Protection, when a dispute has been ruled in your favor

4.Vendor allows Refunds on select categories under certain conditions. Please check with the individual Vendor's Returns Policy.

 

8. I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

 

In most locations, the replacement item is delivered to you at the time of pickup. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

 

If you don't get the return within the promised date, contact us immediately.

 

9. I’ve still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.

 

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

10. What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

 We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email

In case we can't pick up the item from your location, you can ship it back to the Vendor. We will reimburse the Courier freight charges will be reimbursed into “Bujju Wallet”.

 Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

Mention the Return ID on the package so that we can acknowledge your return

 Please mention Vendor's address as specified in the email notification sent to you

 

 Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

 

Refund/replacement will be initiated as soon as Vendor receives the product from you.

 

11. I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

 

12. How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

 

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

 

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

 

13. How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 10 business days to cancel the order and initiate a refund. You will be notified of the same by email.

 

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

 

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Bujju.

 

14. Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

The item is being shipped together with another order of yours

The item is nonrefundable (eg. gift Vouchers)

 

In any of the above cases, you can get in touch with our Customer Support for more information

 

15. What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

 

There are two modes of refund:

“Bujju Wallet” If you choose this option, the amount will be added to your Bujju Wallet in the 'store credit' component.

“Back to SourceIn” this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

 

Once you have requested the cancellation of item(s) in your order, Bujju will complete the cancellation and initiate the refund, depending on your preference.

 

16. What are the delivery charges?

Orders above Rs.1000 will be completely free and delivered at your doorstep and a shipping charge of Rs.99 will be charged if the orders are less than Rs.1000.

Worldwide shipping is available and the shipping charges are free if the order is above Rs.10001. If the orders are below Rs.10001 shipping charges will be Rs.500

COD is available across India (All Metros and major cities and towns)

 

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